Consultants are eligible for an exchange only if the item is defective within the 30 days after the receipt of the item.
Consultants are not eligible for refunds.
It’s important to keep your original receipt. It contains your order number and all the important information in case you need it.
Slight irregularities and variations in silversmith work or in natural stone colors and inclusions are characteristic of the uniqueness and individual handcraftsmanship of the product and should not be considered as defective.
Replacement of lost stones during the 6 months after purchase is covered by the manufacturer’s warranty.
The Tocara USA and Canadian phone numbers and addresses are located in the contact us page.