Steps for refunds
Send your request by submitting the form on this page.
Once the form is submitted, you will receive a confirmation email. This email will confirm that your form is under review by our team. After the review of the form (1 to 2 business days), you will receive email notification of the next steps. Dependant upon your exchange request, it is also possible that a customer service team member will contact you.
Once your items are received at Home Office and inspected, the refund will be completed.